Shipping & Returns
Delivery & shipping
All orders from TOURELL will be shipped by PostNord or GLS and are safely insured.
Your order will be delivered within 1-14 business days from the time the order is accepted and depending on which product is chosen. Shipment times varies due to the product chosen, shipment method and the place of delivery.
For more information on shipment time for your specific product, please see the product page or contact TOURELL by email.
In special cases, if there is an extended delivery time, we will notify you by email.
Returns & refunds
The right of return applies within 14 days of delivery. The returned item must be unused and in the original condition, which includes original packaging.
The customer is responsible for shipping back the items and for covering the return expenses. Please note that the items are the customers responsibility until the items have reached the office of TOURELL. Therefore please insure your package return to prevent any damage and please keep your postage receipt as a proof.
When the item has reached TOURELL, the item will be carefully inspected. Once the item has been expected we will notify you via email.
TOURELL strives to refund as quick as possible. Any refund will automatically be issued to the card used to make the original purchase.
If the item is in an unsuitable condition, and will not pass the quality control, it will be sent back to you and no refund will be issued.
If you wish to create a return please reach out to email@example.com. Please add your order – and tracking number as a proof of return.
The return should be send to:
2200 København N
Please note that all special and custom orders are final sale.
If you purchased a TOURELL item from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.