Terms and conditions

Payments

All amounts appearing on the website are stated in Danish kroner (DKK), including VAT and excluding delivery costs.

TOURELL accepts online payments with Dankort, Visa/Dankort, Visa, MasterCard, MobilePay. We do not charge any transaction fees for your purchase.

Payment for the order will only be withdrawn from your account when the item is shipped unless otherwise agreed or stated in your order.

TOURELL uses a secure payment server that encrypts all information, which means that the connection is completely secure.

Company information

TOURELL
Thorsgade 67
2200 København N
DENMARK
+45 2089 0477
CVR/VAT no. DK 43844350

For details on shipping, delivery, returns and refunds, please go to Shipping & Returns.

Complaint options

You can send an email to info@tourell.dk or call +45 2089 0477 if you want to contact us, have questions or want to file a complaint.

If you have a complaint and we cannot find a solution together, you can use one of the following options to complain:

• Center for Complaint Resolution, via complaint portal at Nævnenes Hus. Go to the complaint portal.
• Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
• If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission’s online complaint portal. Go to the EU complaint portal.

When submitting a complaint, you must provide/use our company email, info@tourell.dk.